Valerie Ziebron, a seasoned industry consultant and president of VRZ Consulting, will be leading several workshops at the upcoming RV Dealers Convention/Expo, slated for November 11 to November 15 at Paris Las Vegas. The event is organized by RVDA of the U.S., RVDA of Canada, and the Mike Molino RV Learning Center.
Ziebron, with over three decades of experience, is known for helping OEMs and dealerships improve customer loyalty and profitability while alleviating job stress. Her workshops are designed to provide practical tools and best practices to drive dealership success.
On November 14 at 11 a.m., Ziebron will present “Upper Management’s Role in Service Success” as part of the fixed ops and dealer/gm education tracks. This session will explore the key differences between sales and service workers, offering strategies to enhance communication and motivation.
Additionally, it will highlight opportunities for upper management to bolster shop efficiency and employee satisfaction, along with vital shop metrics.
Later that day, at 12:15 p.m., Ziebron will conduct the “Tune Up Your Shop for Maximum Performance” workshop, also under the fixed ops track. This session aims to provide insights on maintaining smooth shop operations, optimizing efficiency, and leveraging no-cost tools to improve the bottom line for every department.
At 1:30 p.m. on November 14, Ziebron will present “Recalibrate Your Selling Mindset” within the business innovation track. This workshop is designed to help dealers transition from survival mode to achieving optimal success in 2025. Attendees will learn about the relationship between thoughts and results, practices to maintain positive thinking, and how to assess their current sales mindset.
According to a press release, the RV Dealers Convention/Expo is a key event for North America’s dealership personnel, providing a platform to connect with peers, industry leaders, and potential business partners. The convention offers valuable resources to optimize all dealership departments, including fixed operations.
Dealership professionals attending the convention can expect to gain new perspectives on managing their teams and operations more effectively. The networking opportunities alone make the event a must-attend for those looking to enhance their business success.
To register for the 2024 RV Dealers Convention/Expo, check their website here.
