RMS, a global hospitality platform serving hotels, motels, serviced apartments, short-term rentals and campgrounds, has strengthened its leadership team with two key executive appointments as the company accelerates international growth.
Nathan Reynolds has joined as chief revenue officer and Louise Lysaght as chief customer experience officer, positions designed to scale RMS’s revenue and customer engagement worldwide.
Nathan Reynolds, a seasoned software-as-a-service growth leader, brings experience scaling global revenue teams across complex markets.
He most recently served as chief revenue officer at MYOB Enterprise, leading the customer-facing organization, and previously was managing director at RL Datix in Australia, the United Kingdom and the Middle East, integrating multiple acquisitions.
Louise Lysaght, joining from Employment Hero, will oversee RMS’s customer success, support, onboarding, implementation, training and enablement, renewals, expansion, and digital customer experience functions.
Lysaght also spent nearly five years as vice president of customer experience at HotDoc, managing post-sales functions across enterprise, mid-market and small and medium-sized businesses.
Adam Seskis, chief executive officer at RMS, said the appointments reflect the company’s focus on long-term customer growth. “Our customers are growing with us, and they deserve a leadership team that matches our shared ambition,” Seskis said.
“Nathan knows how to build and scale high-performing revenue teams across complex markets. Louise knows how to turn customers into long-term partners. Bringing them in together means we’re investing in the full journey from first conversation to lasting success,” Seskis added.
Founded in Melbourne, RMS supports more than 7,000 properties across 70 countries. The company emphasizes ongoing investment in people, platform and innovation to provide a scalable technology solution for its hospitality clients.
According to its website, RMS streamlines hospitality operations by bringing reservations, guest management, billing, and reporting into one centralized platform.
Designed to reduce manual workload, it automates routine tasks and delivers real-time performance insights so operators can make faster, data-driven decisions. Multi-property management tools, integrated workflows, and customizable reports help teams stay organized, improve efficiency, and maintain consistent service standards across every location.
The platform also supports revenue growth and stronger guest experiences through built-in distribution, dynamic rate optimization, and secure online payments.
RMS connects properties to a global network of OTAs, helps reduce payment disputes, and enables upselling opportunities throughout the booking journey.
Featured image by RMS