Insider Perks, the leading provider of AI-powered chatbot solutions for campgrounds and RV parks, is excited to announce a groundbreaking update to their flagship product, Campy. With the introduction of advanced emergency response features, Campy now offers unparalleled peace of mind for both campers and park managers.
Campy’s new emergency handling capabilities are designed to seamlessly bridge the gap between AI-driven customer service and human intervention. By utilizing sophisticated sentiment analysis, Campy can determine whether a user’s question or concern can be resolved by the AI or if it requires the attention of a staff member. From a speeding truck to a clogged toilet or even a bear sighting, Campy ensures that no issue goes unaddressed, providing a seamless transition from AI to human support when needed.
“Our goal has always been to provide campground owners and operators with a comprehensive solution for customer service,” said Brian Searl, founder & CEO of Insider Perks. “With Campy’s new emergency response features, we’ve closed the loop on resolving every user query, ensuring that guests receive the assistance they need, when they need it.”
When an emergency arises, Campy springs into action, instantly collecting crucial data from the user, including their name, email, phone number, and site number. If the situation is deemed urgent, Campy automatically sends a text message to the manager on duty or other designated personnel, ensuring a rapid response. For non-emergency situations, Campy initiates an email automation to alert customer service, providing them with all the necessary details to follow up with the guest.
Campy’s emergency response features are accessible across multiple platforms, including the website chatbot and popular social media channels like Facebook and Instagram. This multi-platform functionality ensures that guests can reach out for help using their preferred method of communication, making assistance more convenient and accessible than ever before.
“The possibilities with Campy’s new architecture are endless,” added Searl. “We’re already exploring how this technology can be used to monitor for specific requests, like firewood or campfire needs, and facilitate seamless purchases. Campy is not just a chatbot; it’s a revolutionary tool that will transform the way campgrounds operate and engage with their guests.”
Insider Perks has a proven track record of delivering innovative solutions to the campground industry. With Campy’s new emergency response features, they continue to set the standard for exceptional guest experiences and streamlined operations.
For more information about Campy and its groundbreaking emergency response features, contact Brian Searl at [email protected] or call (216) 232-3105.
