CampLife, a campground reservation software, has launched a new initiative: Brown Bag Lunch training sessions. These monthly gatherings aim to empower campground owners and operators by deepening their understanding of the software’s features, with the inaugural session focusing on Recurring Billing.
The introduction of these training sessions stems from the need to address common queries and enhance the user experience. Recurring Billing, as a significant feature of the CampLife platform, was selected to start the series due to its popularity and the efficiency it brings to billing processes.
Dan Benton, CampLife’s Customer Success Team lead, emphasized the importance of these sessions. He highlighted the direct response to user feedback, noting that the initiative not only provides practical value but also improves the overall experience for both campground operators and their guests.
“The Brown Bag Lunch sessions are a direct response to the feedback and questions we’ve received, especially regarding features like Recurring Billing. The first session was well attended with good participation. It’s about providing value, saving time, and elevating the CampLife experience—because that benefits campground owners and their guests as well,” Benton said.
The structure of the Brown Bag Lunch sessions is designed to maximize impact in minimal time. Each 45-minute session delves into a specific topic, concluding with a Q&A period to foster direct engagement between users and the CampLife team, ensuring participants gain valuable insights and understanding.
The training series, offered at no additional cost to CampLife customers, is part of the company’s commitment to supporting its users and enhancing their operational capabilities. The next session, scheduled for April 23 at 11 am CST, will cover the Sign+Store feature, promising to provide an in-depth look at another key aspect of the software.
These educational meetings represent a crucial touchpoint between CampLife and its user base, helping the company identify and address the specific challenges faced by campground operators.
For the outdoor hospitality industry, the Brown Bag Lunch initiative signifies CampLife’s proactive approach in ensuring that campgrounds are equipped with the necessary tools and knowledge to thrive. By facilitating a better understanding of its software, CampLife aims to improve operational efficiency, reduce employee fatigue, and enhance guest experiences.
Campgrounds utilizing CampLife’s reservation software are encouraged to participate in these training sessions to fully leverage the platform’s capabilities. Keeping abreast of CampLife’s communications and social media updates will ensure operators don’t miss these valuable opportunities.
This initiative represents a significant step forward for CampLife and the campground industry, underscoring a shared commitment to excellence in outdoor hospitality and operational success.