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Sussex Campground Clinches Third Straight KOA President’s Award for Stellar Customer Service

The Sussex KOA Journey campground has once again been honored with the Kampgrounds of America, Inc.’s (KOA) President’s Award.

According to a report from 98.1 Charlotte FM, this marks the third consecutive year the campground has received this prestigious accolade, a testament to its unwavering commitment to quality and exceptional customer service.

The KOA President’s Award is an industry benchmark, recognizing KOA campgrounds that not only meet but exceed high standards of quality and receive outstanding customer service scores from their guests. The Sussex KOA Journey campground’s achievement in securing this award for three years running highlights its consistent dedication to excellence in the outdoor hospitality sector.

Don Monahan, co-owner of the Sussex KOA Journey campground, attributes this success to a collective effort. In his words, “It is definitely an honour, and teamwork gets us this award. It’s not one sole person we employ. It’s the front staff, custodians, the maintenance people, everyone who works at the campground.” This emphasis on teamwork underscores the importance of a cohesive operational approach in the campground and outdoor hospitality industry.

Monahan also expressed the campground’s ongoing ambition to maintain this high standard, aiming to continually win the President’s Award. This goal reflects a broader industry trend where campgrounds strive for excellence to enhance customer experiences and loyalty.

The award was presented at KOA’s annual convention in Las Vegas, Nevada, signifying significant recognition within the industry’s national framework.

Located in New Brunswick, the Sussex KOA Journey campground is renowned for its family-friendly atmosphere and diverse accommodation options, including cabins, RVs, and tents. This versatility in lodging caters to a wide range of preferences, setting a benchmark for other campgrounds in the industry.

The campground offers a plethora of activities, ensuring guests have a memorable experience. These include water sports on the Kenebeccasis River, hiking, mountain biking, and various scheduled activities. Additionally, the adjacent Sussex Drive-In offers a unique drive-in movie experience, adding to the campground’s appeal.

For those interested in exploring the region, the campground serves as an ideal base. It is conveniently located near attractions such as the Sussex Giant Flea Market, Balloon Fiesta, Fundy Footpath, and Fundy National Park. The proximity to these attractions demonstrates the importance of strategic location in enhancing the appeal of campgrounds.

Sussex is also known as the Mural Capital of Atlantic Canada, boasting 27 murals that depict the local area’s rich history. This cultural aspect adds to the campground’s allure, offering guests a blend of outdoor recreation and local heritage.

The campground’s amenities further set it apart. Facilities like three pools, a splash pad, a new playground, a new dry camping area, 1.8KM of walking trails, and an onsite restaurant for takeout service provide guests with comfort and convenience, illustrating the industry’s shift towards more comprehensive service offerings.

This third consecutive win for the Sussex KOA Journey campground not only celebrates its achievements but also serves as an inspiration and a guide for other campground and outdoor hospitality operators. It highlights the importance of consistent quality, customer service, teamwork, and diverse offerings in achieving success in the campground industry.

The Sussex KOA Journey campground’s accomplishment is a shining example for the industry, showcasing how dedication to quality, customer service, and comprehensive amenities can lead to recognition and success in the competitive field of outdoor hospitality.

Featured image from Sussex KOA Journey.

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February 21, 2024 4:01 pm

Isn’t it remarkable that the Sussex KOA Journey campground has won the KOA President’s Award for three years in a row? It’s a testament to their steadfast commitment to excellence. The campground’s charming setting and convenient location near New Brunswick’s attractions make it an ideal base for outdoor adventures and cultural experiences. It’s no surprise visitors can look forward to exceptional customer service and a truly memorable stay.

March 24, 2024 6:45 pm

Can you believe that the Sussex KOA Journey campground clinched the KOA President’s Award three years straight? Their dedication shines through with top-notch quality and stellar service. Plus, they offer fantastic themed weekends and events to cater to all interests. It’s no wonder they keep winning!

May 2, 2024 12:16 am

It’s pretty cool how the Sussex KOA Journey campground snagged that top-notch KOA President’s Award three times in a row! Their commitment to excellence really shines through. Guests get not just a stay but a whole experience with all the fun activities and nearby attractions. Love it!


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Hi, you might find this article from Modern Campground interesting: Sussex Campground Clinches Third Straight KOA President’s Award for Stellar Customer Service! This is the link: https://moderncampground.com/canada/new-brunswick/sussex-campground-clinches-third-straight-koa-presidents-award-for-stellar-customer-service/