The Recreation Vehicle Dealers Association (RVDA) has introduced a new service, the RVDA Help Desk & Solution Center, aimed at assisting its dealer members with a range of industry-related challenges.
Announced during the 2024 RV Dealers Convention/Expo, the initiative is designed to address common dealer questions on topics such as compliance, human resources, insurance, and operational matters. This effort reflects RVDA’s commitment to supporting its members by providing timely, professional advice tailored to the RV industry.
The program is administered by RVDA staff, offering initial guidance and resources to dealer inquiries. In cases that require more specialized expertise, members will be referred to Better Vantage Point, a provider endorsed by RVDA for Dispute and Risk Management services.
This referral includes up to one hour of free, customized support from an industry expert to address complex questions. According to RVDA, the service is exclusively available to members, ensuring confidentiality and a tailored approach to resolving industry challenges.
To access the Help Desk & Solution Center, RVDA members can submit inquiries via the association’s website, email, or by phone. Submissions are handled confidentially by RVDA staff and Better Vantage Point, ensuring privacy for all communications.
The origins of the Help Desk & Solution Center stem from feedback gathered in a recent RVDA member survey. “A Help Desk was one of the top needs identified in an RVDA member survey conducted earlier this year,” Phil Ingrassia, RVDA president, explained in a press release.
He credited the RVDA Board of Directors for supporting the program and highlighted its potential to address common operational and compliance questions.
This initiative represents a strategic effort to enhance the resources available to RVDA members, aligning with the association’s broader advocacy goals.
Tom Kline, founder and lead consultant of Better Vantage Point, emphasized the practical benefits of the program for dealers. “Running a successful professional dealership is complex, complicated, and perpetual,” he stated, comparing dealership operations to “tucking an octopus into bed.”
