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News for January 28, 2023

RVDA Honoring 19 RV Manufacturers/Brands in 28th Dealer Satisfaction Index Survey


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Nineteen recreational vehicle (RV) manufacturers and brands are receiving the Quality Circle Awards for achieving the highest scores in the RV Dealers Association’s (RVDA) 28th Annual Dealer Satisfaction Index (DSI) survey.

The awards come after the said brands/manufacturers have received at least 15 dealer responses and scored 4.25 or above on a 5-point scale in overall dealer satisfaction in the RVDA’s survey conducted from June through September.

“The DSI results recognize top-rated manufacturers in several important areas of dealer and customer support, which is more important than ever as the industry works to reduce Repair Event Cycle Time,” said RVDA Chairman of the Board Mike Pearo of Hilltop Camper and RV (Fridley, MN) in a press release. 

“Thanks to all the dealers who responded to the survey and congratulations to the manufacturers who earned Quality Circle Awards this year.”

According to the press release, towable RV manufacturers/brands receiving awards are Airstream; Alliance RV (Avenue, Paradigm, Valor) DRV (Mobile Suites, Full House); Dutchmen (Aspen Trail, Kodiak); and East to West (Alta), Forest River (Flagstaff travel trailers, fifth wheels, and Shamrock expandables, Rockwood travel trailers, fifth wheels and Roo expandables, Sandpiper, Sierra, Cedar Creek, Riverstone).

Grand Design RV (Imagine, Momentum, Reflection, Solitude, Transcend); Gulf Stream Coach (Vintage Cruiser, Vista Cruiser) Jayco; Keystone RV (Cougar, Montana, High Country, Raptor, Carbon); KZ  RV (Durango, Durango Gold, Venom, V-Series); Starcraft, and Venture RV (SportTrek, Sonic, Status) will also be receiving awards.

The motorized RV manufacturers/product categories receiving awards are (in alphabetical order): Airstream; Dynamax; Entegra; Gulf Stream Coach; Jayco; Leisure Travel Vans/Triple E; Newmar, Pleasure-Way, and Winnebago (Class A’s, B’s and C’s).

When rating their brands/manufacturers, RVDA asks dealers to express, confidentially, their level of satisfaction on four core issues:

  • Reliability/Quality
  • Parts
  • Warranty
  • Sales

RVDA received DSI responses from 539 dealership locations in the U.S. and Canada including 2,648 brand ratings, an average of five per dealer. A summary of the DSI survey aggregate results will appear in the November issue of RV Executive Today.

The top-rated manufacturers will be recognized and receive their awards during the RV Dealers Convention/Expo at Caesars Palace in Las Vegas.

RVDA is the national association representing RV retailers. The association’s members include RV dealers, RV rental operators, and RV AfterMarket sales and service locations.

RVDA of Canada is a national, volunteer federation of provincial and regional RVDA associations which exists to protect and promote the interests and welfare of RV dealers across Canada to enable the industry to maximize its potential.

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Hi, you might find this article from Modern Campground interesting: RVDA Honoring 19 RV Manufacturers/Brands in 28th Dealer Satisfaction Index Survey! This is the link: https://moderncampground.com/usa/rvda-honoring-19-rv-manufacturers-brands-in-28th-dealer-satisfaction-index-survey/