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RVDA, CSI Set New Webinar to Improve RV Customer Retention

The RV Dealers Association (RVDA) and Customer Service Intelligence (CSI), Inc., announced an upcoming webinar focused on strategies for improving RV customer retention and enhancing Net Promoter Scores (NPS). 

“During the pandemic, many dealerships saw a large influx of new customers who were first-time buyers. This webinar will help dealers build on that new customer base by better understanding the feedback those customers have provided,” RVDA President Phil Ingrassia said.

According to a press release, the event is scheduled for Wednesday, April 24, at 2:00 p.m. Eastern and is expected to last 30 minutes. Dealers interested in attending can register through a dedicated link provided by the RVDA.

The webinar, titled “Help Me Solve…the Mystery of Customer Retention and Improving Net Promoter Scores (NPS)”, will delve into the utilization of customer feedback during both sales and service interactions at RV dealerships. 

Participants will be introduced to the basics of customer retention and the significance of NPS in measuring customer satisfaction and loyalty. The session will also provide an overview of assessing current dealership processes and how staff performance aligns with customer retention goals.

Another key focus of the webinar will be on strategies that can be implemented to improve NPS scores. These include tailored approaches to customer service that foster long-term relationships with clients, ensuring repeat business and referrals, which are crucial for sustained dealership success.

The webinar will also cover methods for implementing changes in business practices and how to measure the success of these new strategies effectively. 

“Focusing on customer retention is not just about keeping customers but nurturing relationships that contribute to a sustainable and profitable business model,” Becky Thompson, CEO of CSI Inc., said. 

The webinar is part of the “Help Me Solve…” series, which features sessions hosted by RVDA Endorsed Providers. These webinars are designed to address specific challenges within the RV dealership industry and provide a platform for continuous professional development and networking among dealers.

CSI has been providing services to dealerships for over 35 years, focusing on collecting and analyzing customer feedback to improve client satisfaction. Their programs are designed to close the gap between dealership performance and customer expectations, thereby enhancing overall customer satisfaction.

“At an RV dealership, where purchases are significant and infrequent, ensuring high customer satisfaction and loyalty between purchases through maintenance, upgrades, and other services is vital for continuous business success. Before the webinar, take the time to determine what the average customer spends a year on both service and sales at your dealership. Having this number will be very helpful for you,” Thompson said.

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Mia Rain
Mia Rain
April 14, 2024 12:56 pm

Can you believe it? This webinar isn’t just about boosting customer retention. it’s like unlocking secret RV wizardry to make grumpy RV owners your biggest fans! Talk about becoming a customer satisfaction ninja!

WendyStarfall
WendyStarfall
April 14, 2024 2:14 pm
Reply to  Mia Rain

You won’t believe the RV magic we’ll learn! Imagine turning frowns into smiles with RV secrets. Stay tuned for more valuable insights!

yvonne_yells
yvonne_yells
April 14, 2024 1:25 pm

If you’re in the RV world and want to level up your customer retention and Net Promoter Scores, check out this webinar from RVDA and CSI. It’s all about keeping those customers happy and spreading the love for your dealership. Can’t wait to see what tips they’ve got in store for us!

Enerji94
Enerji94
April 15, 2024 9:33 am
Reply to  yvonne_yells

Keeping customers happy is key. Maybe they’ll share tricks on building lasting relationships. Excited to learn new ways to boost customer loyalty! Imagine creating a customer experience that keeps RV enthusiasts coming back for more!

David Wilson
David Wilson
April 14, 2024 4:37 pm

This webinar is a game-changer for RV dealers! Dive into fresh strategies to boost customer satisfaction and loyalty. Let’s elevate your business with actionable insights.

cedarCleo
cedarCleo
April 14, 2024 10:41 pm

I found out that the webinar covers NPS, tech tools for smoother customer interactions, and successful retention strategies. It’s gonna be packed with valuable insights for RV dealers. Can’t wait!

AuthenticAce32u
AuthenticAce32u
April 14, 2024 11:26 pm

RV fans! Guess what? This webinar is going to be awesome! Real-life stories, practical tips, and inspiration await. Don’t forget to save the date for a chance to boost your dealership’s success!

Jeffrey Rivera
Jeffrey Rivera
April 15, 2024 12:50 am

Have you heard about the upcoming webinar by RVDA and CSI? It’s all about enhancing RV customer retention! Join in to learn some cool strategies and insights for boosting customer loyalty.

Emily Taylor
Emily Taylor
April 15, 2024 5:52 am

Let’s rev up those RV customer relationships! Super pumped about the upcoming webinar sharing top-notch tips to boost retention and NPS scores. It’s like giving your dealership a turbo boost towards success!

BlueFalcon799
BlueFalcon799
April 15, 2024 7:46 am

I love how this webinar helps dealers improve customer loyalty. It’s all about using tech and social media to connect with customers and stand out in the RV industry. Plus, real stories and Q&A make it super engaging!

JadeK92x-61h
JadeK92x-61h
April 15, 2024 10:04 am

Can’t wait to explore fresh ways to use customer feedback for loyalty in the RV realm. Excited to uncover the secrets of Net Promoter Scores for lasting success in our dealership!

hannahbanana
hannahbanana
April 15, 2024 10:33 am

Did you see the scoop? The webinar covers tricks to amp up feedback and strengthen customer bonds. It’s a win-win for boosting loyalty and snazzy customer experience!

Joseph Wright
Joseph Wright
April 15, 2024 1:01 pm

This webinar is like a goldmine for RV pros! Get ready to learn how to ace customer feedback for happier campers and a thriving dealership. Can’t wait to see you there!

Matthew Campbell
Matthew Campbell
April 15, 2024 1:11 pm

Have you heard about the upcoming webinar by RVDA and CSI? It’s all about enhancing RV customer retention! I think it’ll be super insightful with case studies and tips from industry experts.

Susan Baker
Susan Baker
April 15, 2024 2:16 pm

Exciting update! How cool is it that during the webinar, we’ll chat live with experts about RV customer retention? Plus, we get a full toolkit for hands-on strategies. 🌟 Can’t wait to learn and share ideas with everyone! 🙌

sugarkiss1233
sugarkiss1233
April 15, 2024 4:33 pm

I am super stoked about this RV webinar news! We’re in for a treat with all the insider tips coming our way. like using tech to make those customer interactions a breeze. Get ready for a webinar that’s all about making those RV fans keep coming back for more. April 24th, here we come!

LickGroove139
LickGroove139
April 15, 2024 5:04 pm

Let’s get our brains puzzling! Get pumped for the RV customer service webinar on April 24th. Unleash the secrets to turning happy campers into die-hard fans. Buckle up for an unforgettable ride as we level up our RV game together! Let’s make customer happiness our superpower.

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Hi, you might find this article from Modern Campground interesting: RVDA, CSI Set New Webinar to Improve RV Customer Retention! This is the link: https://moderncampground.com/usa/rvda-csi-set-new-webinar-to-improve-rv-customer-retention/