Blue Compass RV has achieved a significant milestone in the RV industry, with eight of its Airstream locations earning the esteemed Airstream Five Rivet Award for outstanding customer service.
According to a press release, this accolade, which was introduced in 2017 as part of Airstream’s Five Rivet Dealer Standards Program, is awarded to dealerships that meet the highest standards in both sales and service.
Blue Compass RV’s recent achievement sets a new record for the number of locations honored within a single dealership group, underscoring their exceptional performance and dedication to customer satisfaction.
“We are proud of our teams at these eight locations that have achieved Five Rivet distinction. This reflects our commitment to providing an exceptional experience for our customers in sales and service,” said Jon Ferrando, founder, CEO, and president of Blue Compass RV.
“This is the third year that our Airstream stores have achieved Five Rivet status, and it is great to see even more of our locations meet these standards which requires elite performance,” Jon added.
“The Airstream Five Rivet Dealer Award is acknowledged quarterly and only the top Airstream dealers who have successfully met the highest standards in both sales and service are recognized for their accomplishments,” said Bryan Melton, vp of Sales at Airstream.
“The Airstream customers are the ones who are ultimately choosing which dealer will be Five Rivet, and Blue Compass continues to set an impressive trend of hitting these scores with their customers,” Bryan added.
The significance of the Airstream Five Rivet Dealer Award lies in its stringent criteria and the fact that it is ultimately determined by customer feedback.
Bryan Melton noted that the award is acknowledged quarterly and only the top Airstream dealers who excel in both sales and service are recognized. Blue Compass RV’s impressive trend of achieving high customer satisfaction scores has set them apart, making them a leader in the industry.
Blue Compass RV now has eight, up from seven in 2023, Airstream locations notably possessing the Five Rivet distinction, the most Five Rivet stores of any dealer in the US in the history of the Five Rivet program.
These locations include Airstream of Austin, Airstream of Tampa, Blue Compass Albany, Blue Compass Des Moines, Blue Compass Orlando, Blue Compass Greensboro, Blue Compass Jacksonville, and Blue Compass South Carolina.
For the RV industry, such accomplishments are important as they set a precedent for quality and customer service, encouraging other dealers to strive for similar excellence. This, in turn, elevates the overall standards of the industry, ensuring that customers receive the best possible experience when purchasing and servicing their RVs.
