After being forced to cancel his family’s stay at a holiday park because of “disgusting” conditions, a disgruntled holidaymaker demanded a refund, a report said.
Peter Ashman and his girlfriend, along with her two children, spent only four hours at Prestatyn Sands Holiday Park before they started looking into a way to leave.
According to the 42-year old, the chalet he booked at the park was “filthy”. There were “poo-stained sheets” under the staircase and “women’s dirty underwear” underneath the bed.
Oldbury coach driver Mr. Ashman said that the clubroom was covered with sticky carpet and that there were no cutlery or bowls at his apartment at Pontins.
Management was unable to find a room for them so he checked in on his family and booked into a campsite nearby.
Black Country Live’s 42-year old coach driver said that he would like the £ 249 he purchased for himself, Kimberley Bevin (39), and their children Leland (13), and Alex (11), refunded.
He asked where the money had been spent as it was “vile”.
“You might think that Pontins would have higher standards due to Covid, but they didn’t seem to care,” Mr. Ashman stated.
The nightmare for the family began on August 20, when they arrived in Rhyl at the holiday park for their four-day planned stay.
The original plan was to travel to Benidorm to spend two weeks, but the Covid traffic light system halted their plans.
Pontins was the perfect place to take a break and change scenery. He said that the chalet cost £ 249, with the additional food.
“I read some reviews about it and people said they had no problems. Then others said it was terrible. But I’m open-minded so I would give it the benefit of the doubt.”
Ashman was a frequent camper and thought he knew what the park was like. He realized, however, that they had to clean their feet before leaving.
“The stench of rancid was a problem”. He said that it was filthy and dated.
Mr. Ashman, his family, and friends went to Rhyl to spend some time before returning to check-in.
He was shocked at the state of the chalet upon entering it. The staircase was not safe, the handrails were corroded with rust and the exterior of the chalet was filthy.
After rubbing the surfaces, the wet wipes that his girlfriend brought with Covid turned black.
He said that the sofa bed was “torn and filthy” and that it was uncomfortable enough to make their neighbors go out and buy an inflatable mattress.
A pair of unwashed women’s underwear was found under one of the chalet beds.
The woes of the family continued with a kettle not working, no cutlery or bowls, and sheets stained by poo under the outdoor stairs.
The exhausted family had already discussed returning home and finding alternate accommodation within four hours. Mr. Ashman stated that he went to the reception to explain the situation to the manager. However, he was only given a form to submit complaints.
According to reports, the park was full so they couldn’t offer another room. The family decided to leave without a refund and stayed two nights at a campsite.
Mr. Ashman is seeking a refund as well as informed trading standards.