Safe-Guard Products International, a leading name in branded protection products for diverse industries including the RV sector, has recently unveiled its plans to augment its call center services.
A state-of-the-art facility in Greenville, South Carolina. This strategic move is not just a testament to the company’s growth but also a reflection of its unwavering commitment to customer service.
Located just a short drive southeast of downtown Greenville, the new facility spans an impressive 8,000 square feet. Its proximity to the company’s Atlanta headquarters, a mere two and a half hours away, further cements its strategic importance. This location ensures that Safe-Guard remains a pivotal player within the southern automotive corridor.
But what truly sets Safe-Guard apart is its Protection Products Platform. Garnering high ratings from customers, this platform is trusted by a staggering 65 partner brands across North America, according to a press release.
While technology and platform capabilities are crucial, the heart of Safe-Guard’s success lies in its people. The company’s relentless focus on recruiting, training, and nurturing its team members is unparalleled.
This dedication to its workforce is evident in the company’s latest move. By positioning its skilled customer support representatives closer to its customer base and expanding the team, Safe-Guard is poised to redefine the customer journey. Tir goal is to ensure a seamless, branded experience that drives long-term profitability and customer satisfaction.
South Carolina’s reputation in the automotive sector, particularly the RV industry, is noteworthy. Home to almost 500 automotive-centric companies, its economic impact is a whopping $27 billion annually. As the leading automobile exporter and tire producer in the US, South Carolina’s automotive prowess is undeniable.
Safe-Guard’s new call center, set to house about 25 employees initially, aims to tap into this potential. And with plans to expand its workforce to 100 by 2024, the future looks promising.
Jardon Bouska, Safe-Guard’s COO, couldn’t contain his excitement about this new venture. For him, integrating Safe-Guard into Greenville’s dynamic community was a dream come true.
South Carolina’s stature in the automotive domain made Greenville the perfect fit for Safe-Guard’s expansion. As the company charts its growth trajectory, it looks forward to welcoming more customer service professionals to its ranks and deepening its ties with the Greenville community.
Over the past three decades, Safe-Guard has witnessed exponential growth. Yet, its core values remain unchanged. Since its inception, the company has championed superior customer service.
This recent expansion of its customer service team is in perfect alignment with its mission – to be at the forefront of innovation, maintain transparency, and consistently deliver exceptional service to its customers.