Two RV dealers in New York will pay a penalty for not providing their customers “timely repairs,” according to New York Attorney General Letitia James.
As per a report, AG James announced agreements on Thursday with former and current proprietors of RV One Superstores Inc. of Albany RV and RV Retailer East, LLC of Buffalo RV. This follows an investigation that revealed both businesses were involved in “deceptive practices” and failed to provide timely repairs.
Both businesses had already fixed the customers’ RVs at the time of the announcement on December 30. RV One Superstores will pay $50,000 to affected customers.
Since 2015, the Office of the Attorney General (OAG) has received about 70 complaints against Albany RV and 16 against Buffalo RV. These complaints were about prolonged delays in repairs, often lasting months or weeks to schedule or acquire.
The OAG further stated that many customers also complained that the dealerships did not respond to their calls and questions about the condition of repairs.
Many consumers have complained about being misled by sales agents regarding the warranty coverage or the condition of the used vehicle and made false promises regarding repairs or cleaning services.
In December of 2018, RV One Superstores sold the assets of both dealerships to RV Retailer East. In the course of the investigation and upon the request of the OAG, both the former and current owners did a number of the repairs that had been the subject of complaints.
A new contract between OAG and the two companies will require both current and previous owners to modify their business procedures.
The agreement prohibits businesses from presenting false information about the condition of their RV, responding to phone or email inquiries within three working days, offering prompt service appointments to customers, as well as keeping customers informed about the progress of their RV’s repairs and providing them with an original copy of the warranty, or a written document.