The Mike Molino RV Learning Center has unveiled a new online training course specifically designed for warranty administrators. This course aims to equip dealership professionals with the necessary skills to navigate the complexities of warranty administration, ensuring exceptional customer service and operational efficiency.
Warranty administration is recognized as one of the most challenging roles within RV dealerships.
To address this, the Mike Molino RV Learning Center has developed a comprehensive course covering various aspects of the job, including processing RV repair orders, handling warranty claims, managing payments, maintaining relationships with customers and manufacturers/suppliers, and checking in new units.
The course is structured into 11 modules, each focusing on a critical area of warranty administration. These modules emphasize the importance of customer service, a vital skill for fixed operations personnel, according to a press release.
The interactive nature of the course, complete with audio voice-overs and regular progress checks, ensures an engaging and effective learning experience. Typically, the course can be completed in about five hours, making it accessible to busy professionals.
Course materials are based on the RV warranty job and task analysis developed by The Ohio State University’s Center on Education and Training for Employment, in collaboration with RV industry experts organized by the RV Learning Center.
This foundation ensures that the training is both relevant and comprehensive, providing students with the knowledge and skills needed to excel in their roles.
Students who enroll by November 30, will have until December 31, to complete the course. Upon completion, participants will be well-prepared to pursue the RV Learning Center’s warranty administrator certification.
To qualify for certification, candidates must have at least one year of experience as a warranty administrator or in a closely related role. They must also submit a certification application, along with a $199 fee, and pass a timed online exam.
RVDA President Phil Ingrassia emphasized the importance of this training program, noting its role in enhancing customer service and operational readiness.
“Warranty administration can be one of the most challenging jobs in any dealership,” said Ingrassia. “This training from the RV Learning Center not only prepares the students for certification, but it also helps them be ready to help customers understand warranty repairs and keep them satisfied with the service they receive.”
The Mike Molino RV Learning Center is renowned for its commitment to professional development and educational excellence within the RV industry. Supported by dealers, manufacturers, suppliers, distributors, and other industry members, the center aims to maintain high levels of professionalism and customer service through continuous education.
For more information about the Warranty Administrator Online Course and to register, interested parties can visit the Mike Molino RV Learning Center’s official website.
