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Learn from a Customer Experience Expert at the 2022 RV Dealers Convention/Expo

The 2022 RV Dealers Convention/Expo is quickly approaching, and this year, the convention will have a new speaker from the world of customer experience. Attendees will soon learn from Theresa Syer as she delivers a pair of workshops on November 10.

Titled “A Customer Experience Strategy: Your Competitive Advantage,” Syer’s first workshop scheduled for 9 a.m. on November 10 will look into how customer-focused companies empower all employees in all locations to deliver exceptional customer experiences consistently.

Theresa Syer headshot
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She will share the secrets to creating and executing a Customer Experience (CX) Strategy and provide a blueprint that will have dealers creating their own CX Strategy in no time. Dealers will find out how they can benefit from stronger customer loyalty, advocacy, and increased profits to the bottom line.

Learning objectives for this session include:

  • The purpose and benefits of a Customer Experience (CX) Strategy.
  • The process to create and execute your own CX Strategy.
  • How to elevate good customer service to renowned customer experiences by guiding employees’ behaviors, attitudes, and actions.
  • Why you should focus more on influencing the revenue decision maker (who is your customer).
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Later that afternoon at 2 p.m., Syer will host the two-hour super session “Raise Your Customer Experience – Turn the RV Buyer into a Lifetime Advocate of Your Dealership.” This session will help attendees understand the customer experience from their customer’s perspective.

Syer will focus on the human factor and inspire creative thinking to engage customers on an emotional level better. In return, dealers will forge stronger customer relationships that will earn loyalty, advocacy, and long-term, sustainable revenue.

 Learning objectives for this super session include:

  • The difference between customer service and customer experience
  • To focus not only on the task at hand but to use it as an opportunity to engage your customers on an emotional level
  • The power of purpose—why they are creating experiences + WIIFM (What’s In It For Me)
  • How to make the experience consistent throughout all customer touchpoints

The 2022 RV Dealers Convention/Expo will take place November 7-11 at Caesars Palace in Las Vegas.

About the RV Dealers Convention/Expo

Just as dealerships strive for continuous improvement, the RVDA Convention/Expo Committee is using the same principle when it comes to the RV Dealers Convention/Expo. The education program will provide segmented content based on dealership size, management structure, and revenue in addition to focusing on things dealers have in common.

The annual RVDA Convention/Expo brings together dealers, manufacturers, suppliers, and RV industry business partners for the premier dealer education and networking event of the year. 

To register, visit www.rvda.org/convention. Regular updates will be posted on the convention website, Facebook, Instagram, LinkedIn, and Twitter.  

Companies interested in partnership, sponsorship, exhibiting, and Vendor Training +Plus opportunities can contact Julie Newhouse at (703) 364-5518 or send an email to [email protected].

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February 15, 2024 6:08 pm

Join the captivating journey with Syer at the 2022 RV Dealers Convention/Expo. Uncover CX Strategy secrets and experience a session that will revolutionize how you view customer relationships. Share your thoughts on this exhilarating opportunity!

Quinn Ocean
Quinn Ocean
March 13, 2024 4:42 pm
Reply to  IrisFlight

Discovering fresh insights can truly transform our approach to customer relationships. Embracing new strategies and perspectives ignites growth and elevates our connection with customers. Let’s delve deep into these innovative practices together, paving the way for enhanced customer experiences. Ready to unlock a world of possibilities and take your customer interactions to the next level?


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Hi, you might find this article from Modern Campground interesting: Learn from a Customer Experience Expert at the 2022 RV Dealers Convention/Expo! This is the link: https://moderncampground.com/usa/nevada/learn-from-a-customer-experience-expert-at-the-2022-rv-dealers-convention-expo/