Lippert, a leading expert in RV components, has announced the launch of a groundbreaking new technology for RV users – the Virtual Remote Assistant (VRA).
The VRA, which is available through the Lippert Customer Care Center, is a non-intrusive support platform that allows RV users to communicate with the support staff through video conferencing and photos directly from the web browser of their smartphone, according to a report by Camping Trade World.
According to Lora Carleton, the business architect overseeing the implementation of the VRA technology, the new tool will “revolutionize the customer service experience for Lippert customers.”
The VRA platform provides RV users with a simple and effective way to communicate with support staff, allowing them to quickly share photos or show their screens in real-time. This eliminates the need for RV users to describe technical issues verbally over the phone and makes it easier for support staff to diagnose and resolve problems.
The project manager for the Customer Care Center team, Lacey Ray, said that the VRA is “unintrusive and works on the customers’ smartphone,” adding that the software can even read complex parts and VIN numbers, which can be difficult for customers to provide over the phone.
The VRA allows RV users to share photos from a past time and date, providing support staff with a clear understanding of any issues experienced at a previous time.
This innovative technology is set to revolutionize the way RV users receive technical support, providing them with a fast, efficient, and effective solution. With the VRA, Lippert is once again leading the way in the RV industry, offering customers a state-of-the-art solution that improves their overall experience.