Outdoor Hospitality News

For owners, operators, team members, and anyone else interested in camping, glamping, or the RV industry.

Lightspeed Announces Collaboration with Forest River to Enhance Service Process

Lightspeed, a provider of cloud-based dealership management software, collaborated with Forest River to enhance operational efficiencies for RV dealerships. The collaboration was announced on April 9 in Salt Lake City, Utah, featuring a significant update to Lightspeed’s Dealer Management Solution (DMS). 

The update allows RV dealers to access Forest River unit bulletins and recalls directly within the service module of the DMS by entering a valid Vehicle Identification Number (VIN).

“Over the past year, Lightspeed has been dedicated to enhancing services for the RV industry. Drawing from our forty years of experience working with top OEMs in the powersports sector, we’re extending similar advancements and integrations to RV dealers. This streamlined process will reduce duplicate tasks within service departments, ultimately improving dealership efficiency and customer service,” Jeremy Johnson, Lightspeed’s senior manager of OEM and business development, said in a press release.

The integration enables a new feature within the Repair Order process. When a dealership enters a VIN associated with an active bulletin or recall, the system automatically activates a Bulletin button. This button provides dealers with immediate access to detailed descriptions of the issues and direct links to necessary documents via Forest River Dealer Connect, thus simplifying the process of managing service requirements for RVs.

“We’re excited about this enhancement for Forest River dealers utilizing Lightspeed. By continuously integrating our systems, we aim to simplify the sales and service processes for Forest River units within the DMS system,” James Gingerich, analytics manager at Forest River Inc., said.

This feature is designed to eliminate the need for manual checks of bulletins and recalls, which traditionally consume considerable time and resources within dealership service departments. By automating this process, the new integration significantly streamlines operations, potentially reducing wait times for repairs and improving overall customer service.

For nearly four decades, Lightspeed has been helping to enhance dealership profitability and customer experience across North America. By providing advanced tools and technologies, Lightspeed empowers over 3,800 dealers to not only increase sales of units, services, and parts but also streamline operational processes, creating a more efficient and satisfying customer journey.

For more information about Lightspeed’s partnership with Forest River, click here.


0 0 votes
Article Rating
Subscribe
Notify of
guest
23 Comments
Inline Feedbacks
View all comments
Nancy Mitchell
Nancy Mitchell
April 12, 2024 6:03 pm

Did you catch wind of this awesome news? Lightspeed and Forest River are teaming up to shake things up for RV dealerships! This collaboration is changing the game by giving dealers a leg up in handling service requests. It’s all about making operations smoother and customers happier. Cool, right?

BlueLion1233
BlueLion1233
April 12, 2024 8:23 pm

Exciting news – Lightspeed and Forest River are teaming up to offer hands-on support for RV dealers to get the most out of the updated Dealer Management Solution. A smooth transition is on the horizon to enhance the customer experience.

AaronHillside
AaronHillside
April 12, 2024 9:01 pm

Did you hear the news? Lightspeed and Forest River are teaming up to make things a breeze for RV dealers! It’s fantastic to see them enhancing services for us in the RV world.

JadeKitty1230
JadeKitty1230
April 13, 2024 8:02 am
Reply to  AaronHillside

It’s awesome to see innovations in the RV world. Let’s keep the conversation going! Share your thoughts on how this collaboration can benefit dealers and customers alike. Your input matters!

Daniel Brown
Daniel Brown
April 14, 2024 7:56 am
Reply to  JadeKitty1230

Thanks for sharing! It’s great to hear about advancements in RV services. I feel like this collaboration will truly level up the experience. Your insights matter!

Michael Smith
Michael Smith
April 12, 2024 9:48 pm

Have you heard about Lightspeed and Forest River’s RV service magic in Salt Lake City? It’s like adding a sprinkle of efficiency dust to make your dealership journey smoother than a sunny RV ride.

DataGuide71
DataGuide71
April 12, 2024 10:45 pm
Reply to  Michael Smith

Lightspeed and Forest River’s collaboration has brought some fantastic improvements to the RV service process in Salt Lake City. It’s great news for RV owners in the area! Understanding the importance of efficient service processes can really make a difference for everyone involved.

Megan Collins
Megan Collins
April 13, 2024 4:08 am

How cool is it that Lightspeed and Forest River have teamed up to offer RV dealers real-time updates on product info and service alerts? It’s neat how this collaboration saves time and improves customer service. I think it’s a win-win for everyone involved!

MiaRain
MiaRain
April 13, 2024 4:31 am

I’m really excited about the collaboration between Lightspeed and Forest River. It’s a game-changer for RV dealerships, making service processes smoother. This partnership will surely enhance the overall customer experience.

Alex Meadow
Alex Meadow
April 13, 2024 5:02 am

How exciting is it that Lightspeed and Forest River are working together to revamp how RV dealerships operate? Not only are they simplifying service tasks, but they’re also stepping up reporting features for better analysis. This collaboration is set to make a real difference in enhancing service quality!

Kyla Moon
Kyla Moon
April 13, 2024 11:02 am

Isn’t it cool how Lightspeed and Forest River teamed up to shake things up in the RV dealership scene? They’re making dealer life easier and customer satisfaction better – what do you think?

quincy_quests
quincy_quests
April 13, 2024 3:15 pm

I’m really curious about how this Lightspeed and Forest River team-up could shake things up for RV dealerships. Excited to see how it improves service and benefits RV customers!

Swiftcat1233
Swiftcat1233
April 13, 2024 5:24 pm

This collaboration between Lightspeed and Forest River is fantastic news for RV dealerships. It’s not just about repairs. they’re offering training resources to keep staff updated on the latest products. With personalized support, the customer experience is set to be top-notch. It’s a win-win for everyone involved!

VeronicaTide
VeronicaTide
April 13, 2024 11:39 pm
Reply to  Swiftcat1233

Keeping staff updated with training resources and offering personalized support can truly elevate the customer experience. A helpful tip is to encourage ongoing learning to stay ahead of the game. This collaboration is a big win for RV dealerships, bringing great benefits to all involved.

g3k1H9soP120
g3k1H9soP120
April 13, 2024 9:21 pm

The collaboration between Lightspeed and Forest River is a game-changer! It’s all about making life easier for RV dealers and customers. This partnership is the future of RV service!

BrettHarbor
BrettHarbor
April 14, 2024 1:27 am

Isn’t it awesome how Lightspeed and Forest River are teaming up to shake things up for RV dealerships? This collab is such a game-changer, making life easier for dealers and customers alike. It’s all about efficiency, baby! Who wouldn’t love quicker repairs and smoother service processes?

Mia Rain
Mia Rain
April 14, 2024 1:36 am

Isn’t it cool how Lightspeed and Forest River are teaming up to make life easier for RV dealers? Their collaboration is like a well-oiled machine, streamlining service tasks for dealers effortlessly.

OctaviaBreeze
OctaviaBreeze
April 14, 2024 1:16 pm

I gotta say, this partnership between Lightspeed and Forest River is a real game-changer for RV dealerships. It’s awesome how they’re making things easier for both staff and customers. With this integration, you can count on quicker and more efficient service for your Forest River unit. Cool stuff, right?

Lionzero17
Lionzero17
April 14, 2024 9:14 pm

I’m really impressed by Lightspeed and Forest River teaming up to revamp RV dealership operations. Their collaboration to seamlessly integrate crucial info into the DMS is a game-changer. It’s all about making service smoother and giving customers the best experience possible in the RV world.

ZeldaRay
ZeldaRay
April 14, 2024 10:19 pm

Isn’t it cool that Lightspeed and Forest River are teaming up to make RV dealership operations smoother? I think the added reporting feature is a game-changer for tracking service trends. 🚀 It’s like having a crystal ball for maintenance decisions! 😊

Gemstone293
Gemstone293
April 14, 2024 11:46 pm

Isn’t this partnership between Lightspeed and Forest River exciting? 😊 It’s a fantastic move forward in boosting service efficiency for RV dealerships. Integrating unit bulletins and recalls into the Repair Order process makes everything smoother. Let’s aim for better customer service together! 🚐

EllieVortex
EllieVortex
April 15, 2024 1:05 am

Isn’t it cool that Lightspeed and Forest River are teaming up to make RV dealership services smoother? They’re even offering training and support! Dealers are in for a treat with this partnership.

Steven Carter
Steven Carter
April 15, 2024 8:55 am

Super pumped about the Lightspeed and Forest River collab news! Now, not only can RV dealers easily check unit bulletins and recalls, but they can also chat with Forest River right through the software, making service even smoother. How cool is that for streamlining the service process?!

Advertisement

Send this to a friend
Hi, you might find this article from Modern Campground interesting: Lightspeed Announces Collaboration with Forest River to Enhance Service Process! This is the link: https://moderncampground.com/usa/lightspeed-announces-collaboration-with-forest-river-to-enhance-service-process/