Insider Perks, a leading provider of advanced marketing and technology solutions for the outdoor hospitality industry, has announced a strategic partnership with IVEE Group, a premier campground management company. The collaboration will see the introduction of Campy, Insider Perks’ innovative AI customer service chatbot at Sugar Sands RV Resort in Gulf Shores, Alabama, addressing the challenges faced by campground owners in providing exceptional customer service.
Campy is designed to revolutionize the outdoor hospitality industry by streamlining customer service, saving valuable staff time, and driving revenue growth for campground owners. The chatbot can be trained to provide comprehensive information about campground policies, amenities, cabins, RV sites, and local attractions, as well as assist guests with reservations. Nearly a third of all chats are related to making a reservation, indicating that Campy effectively redirects users to online reservations.
The partnership between Insider Perks and IVEE Group combines the strengths of both companies to deliver a unique and innovative solution for campground owners. With Campy handling an average of 300 chats per month per property, this collaboration demonstrates the power of technology to transform customer service and guest satisfaction in the outdoor hospitality industry.
Scott Knepp, Director of Operations at IVEE Group, expressed his enthusiasm for the partnership: “IVEE Group is a forward-thinking company, and we are excited to use technology like Campy to further enhance the guest experience at our properties. The outdoor hospitality industry is constantly evolving, and we believe that embracing innovation is crucial for our success and that of our partners.
Brian Searl, Founder & CEO of Insider Perks, also shared his thoughts on the collaboration: “We are thrilled to partner with IVEE Group to bring Campy to Sugar Sands RV Resort. This partnership aligns with our mission to transform the outdoor hospitality industry through cutting-edge technology, and we are confident that Campy will significantly improve customer service and satisfaction at the resort.
To learn more about Campy and how it can benefit your campground, book an appointment with Brian Searl here: https://insiderperks.com/calendar.