Grevon and Indio by Big Rig Media have partnered to bring end-to-end AI-powered conversational booking capabilities to RV parks and campgrounds, allowing guests to check availability, ask property-related questions, make reservations and complete payments within a single interaction.
The integration connects Grevon’s hospitality AI platform with Indio’s property management system, giving AI agents access to real-time property information and availability.
The technology connects directly with existing reservation and payment systems, allowing operators to introduce the booking channel without disrupting current operations.
The integration is designed to address guest inquiries that extend beyond reservation dates and site availability. Prospective campers can ask whether a site accommodates their recreational vehicle, what utility hookups are available, which facilities are suitable for children and pets, and what activities and attractions are nearby.
Grevon’s AI technology uses property information to answer questions and guide guests toward suitable accommodations, with the goal of converting inquiries into direct reservations that might otherwise be lost when prospective guests cannot find the information they need.
The platform operates through Grevon Kore, which connects property information and booking systems with the company’s AI applications. These include Grevon Pulse, a conversational booking assistant that guides guests from initial inquiries through personalized reservations, and Grevon Echo, an AI voice agent that handles telephone inquiries and supports bookings around the clock.
Together, the applications are designed to provide consistent information across guest communication channels while allowing visitors to complete reservations without being redirected to a separate booking engine.
For campground operators, the integration is intended to reduce staff time spent answering routine reservation questions and following up with prospective guests while making direct booking more accessible.
Tom Buttigieg, founder and CEO of Grevon, said the partnership addresses changes in how travelers search for and book accommodations.
“Guests should be able to explain what they’re looking for, get the answers and recommendations they need and complete their reservation in one interaction,” Buttigieg said. “Our integration with Indio brings that experience to outdoor hospitality, giving operators a way to meet changing guest expectations while capturing more bookings through their own channels.”
Jeff Beyer, founder and CEO of Indio by Big Rig Media, said the integration will allow guests to receive answers to practical questions and make reservations without waiting for staff assistance.
“With Grevon built into Indio, guests can get answers to practical questions like ‘Will my rig fit?’ or ‘Do you have 50-amp service?’ and book while that interest is fresh, any time of day,” Beyer said.
Beyer said the integration also advances Indio’s goal of providing outdoor hospitality operators with a platform that supports guest acquisition, reservations and repeat business.