RVDA is honoring 21 RV manufacturers/brands with Quality Circle Awards for achieving the highest scores in the association’s 27th Annual Dealer Satisfaction Index (DSI) survey. These brands/manufacturers received at least 15 dealer responses and scored 4.25 or above on a 5-point scale in overall dealer satisfaction in the association’s survey conducted June through September.
The towable RV manufacturers/brands receiving awards are (in alphabetical order by manufacturer): Airstream; Alliance RV (Paradim, Valor) CrossRoads RV (Zinger/Volante); Cruiser RV (Shadow Cruiser, MPG, Radiance, Embrace, Stryker); East to West (Alta, Della Terra), Forest River (Flagstaff travel trailers, fifth wheels, and Shamrock expandables); Grand Design RV (Imagine, Momentum, Reflection, Solitude, Transcend); Gulf Stream Coach (Innsbruck, Amerilite, Conquest, Kingsport) Heartland RV (Milestone, Elk Ridge, Big Country); Highland Ridge RV; Intech RV (Flyer, Luna, Sol, Terra); Keystone RV (Alpine, Avalanche, Cougar, Montana, High Country, Raptor, Carbon); KZ RV (Durango, Durango Gold, Venom, V-Series, Sportsmen, Sportsmen Sportster, Sportsmen Classic); Lance Camper (truck campers); Venture RV (SportTrek, Sonic, Status) and Winnebago.
The motorized RV manufacturers/product categories receiving awards are (in alphabetical order): Airstream; Gulf Stream Coach; Leisure Travel Vans/Triple E; Newmar, Pleasure-Way, Renegade RV, Tiffin, and Winnebago.
When rating their brands/manufacturers, RVDA asks dealers to express, confidentially, their level of satisfaction on four core issues:
- Reliability/quality
- Parts
- Warranty
- Sales
“The DSI results highlight top-rated manufacturers in several important areas of dealer and customer support,” said RVDA Chairman of the Board Chris Andro of Hemlock Hill RV Sales Inc. in Southington, CT. “Thanks to all the dealers who responded to the survey and congratulations to the manufacturers earned Quality Circle Awards this year.”
RVDA received DSI responses from 520 dealership locations in the U.S. and Canada that included 2,672 brand ratings, an average of more than five per dealer. A summary of the DSI survey aggregate results will appear in the December issue of RV Executive Today.
The top-rated manufacturers will be recognized and receive their awards during the RV Dealers International Convention Expo at Paris Las Vegas from 9 to 10 a.m. on Thursday, Nov. 11 in the Vendome room.
RVDA is the national association representing RV retailers. The association’s members include RV dealers, RV rental operators, and RV AfterMarket sales and service locations. RVDA of Canada is a national, volunteer federation of provincial and regional RVDA associations which exists to protect and promote the interests and welfare of RV dealers across Canada in order to enable the industry to maximize its potential.