The National RV Dealers Association (RVDA) has launched the 2022 Dealer Satisfaction Index (DSI) survey, the 28th year of the association’s conduction of the survey.
According to a press release, recreational vehicle dealers across the U.S. and Canada will have until September 9 to rate the manufacturers and brands whose products they sell.
“The DSI is a confidential survey measuring the level of satisfaction with the manufacturers in areas of vital interest to dealers,” said RVDA President Phil Ingrassia. “With the increase in sales and service activity the industry has experienced over the past two years, it is more important than ever for dealers to provide feedback to the manufacturers through the DSI survey.”
In the survey, the association asks dealers to rate their brands/manufacturers based on four core issues namely: reliability/quality, parts, warranty, and sales.
The survey is one of the tools RVDA uses to improve dealer-manufacturer relations.
To access the online survey, dealers can click here.
RVDA is the national association representing RV retailers in the U.S. The association’s members include RV dealers, RV rental operators, and RV aftermarket sales and service locations.
RVDA of Canada is a national, volunteer federation of provincial and regional RVDA associations which exists to protect and promote the interests and welfare of RV dealers across Canada.