The RV Industry Association’s (RVIA) standards inspection program is among its most prominent industry initiatives and the most significant benefit for members.
The standards inspection team recently welcomed Steve Duncan, who brings to the team over two decades of experience in theindustry, according to a News & Insights report of RVIA.
With experience in the power inverter, charger, and solar energy markets, Duncan gained industry knowledge by working at Xantrex Technologies, Inc. He was responsible for the development of inverters for theindustry, as well as completing repairs, and finally managing the company’s help center and team of technicians.
Steve wasat Solar Inverters, supporting field technicians dealing with large grid-tie systems. Steve has also accumulated years of experience in quality systems with ( ) and (formerly Canadian Standards Association) certification processes.
As the standards inspector, he will be traveling to manufacturing facilities across theto conduct inspections. He’s already visited local factories and stresses that the objective is to inform about the importance of complying with standards.
“It’s important to establish a good relationship with the original equipment, so they know you’re there to help them,” he said. “We always make sure to explain what we’re doing and why.”
When asked about the important skills to have to succeed as an inspector, Steve underscores learning quickly as well as having patience and engaging with others positively.
“Being patient with others and listening to what they’re saying is really important,” he said. “Maintaining a positive relationship with theis key to doing well.”
A positive attitude at work is also shared by his colleagues in the department.
“Everyone is very personable and relaxed,” Steve explained. “The training program is very well done, and everyone is willing to go as in-depth as they need to in order to answer a question or solve a problem.”
Duncan emphasized that this position offers a fantastic opportunity for anyone interested in traveling: “You can go to places you’ve only read about in books. You get to see different places meet a wide variety of people, and you’re doing something different every day.”
The standards department has an experienced team of full-time inspectors who work towards improvingthrough checking compliance with the standards set by the board of directors for the construction of RVs and park model RVs.
Every year, the team conducts over 2,000 surprise inspections ofmanufacturing plants of member companies.