RMS North America recently announced five product innovations created to support hospitality businesses in improving guest experience.
“RMS North America is dedicated to driving innovation at every turn, staying connected with the pulse of the global accommodation industry, and listening to our clients so we can continue building products that measurably impact their businesses,” Fred Dominioni, the company’s chief revenue officer, said in a press release.
“The enhancements we’ve released today not only address customer needs, but they enable businesses to adapt and succeed in an ever-evolving travel and hospitality landscape.”
The company’s latest developments create a smooth guest booking experience and offer property managers a more holistic view of their business and revenue-driving activities.
These latest offerings include enhanced Guest Portal photo functionality, Booking Chart viewing options, reservation attribution filtering, chargeback features, and group allotment release options.
Users can now request photos and other files from guests in the Guest Portal by creating a custom form letter with a field where they can submit an image. The guests will be asked to upload the item they want, including a photo of their ID, passport, insurance document, or any other documentation. Guests can access this via their smart devices.
The new Booking Chart text view options allow users to see essential information across all bookings by filtering by Average Nightly Rate or Total Discount. Views can be organized further by assigning colors to represent different booking details.
Moreover, new dropdown filters on the reservation screen pave the way for immediate filtering based on guests’ attribute requirements. This new functionality will help users quickly accommodate guests with specific needs, such as wheelchair accessibility.
As for the point of sale chargeback features, campground managers can now decide whether guests can charge back to their reservation account and set limits when using POS Lite or a POS integration partner. They can also easily manage automatic payment preferences and set up default chargeback rules according to the property’s preferences.
The fifth innovation relates to group allotment release options. The Release Type dropdown field allows users to set Days Before Release or a specific release date that will show blocks of inventory for all dates on the date set. By selecting a release date, inventory will be guaranteed up to and including the selected date. It will release back to house use or connected channels after the chosen date has passed.
RMS North America remains committed to empowering its users to achieve new business heights with intelligent business offerings. To learn more about these products or schedule a demo, please visit www.rmsnorthamerica.com.
About RMS
RMS offers cloud-based property management solutions to fit the needs of the global hospitality industry, supporting over 6,000 properties worldwide. With more than 35 years of industry experience, their feature-rich technology is specifically designed to meet the unique needs of hotels, resorts, campgrounds, RV parks, marinas, and more. For more information, please visit www.rmsnorthamerica.com.