The Jayco Family of Companies has received the 2025 Quality Circle Awards from the RV Dealers Association (RVDA) for all of its motorized and towable brands, according to the company’s October 23 press release.
The recognition reflects high dealer satisfaction ratings in the RVDA Dealer Satisfaction Index (DSI) survey, which measures performance in reliability, quality, parts, warranty, and sales.
The RVDA DSI survey collected responses from 495 dealership locations in the United States and Canada, including 2,324 brand ratings—an average of 4.7 per dealer.
To qualify for the Quality Circle Award, manufacturers had to receive at least 15 dealer responses and score 4.25 or higher on a five-point scale in overall satisfaction.
The awards were presented on November 11 at the Paris Resort and Casino in Las Vegas.
Ken Walters, president and CEO of Jayco, said in the October 23 press release that the company “continue[s] to raise the bar in all areas of quality.”
Walters added, “We are careful to not get complacent and are continually measuring our performance and making improvements all along the way. We would once again like to thank our dealer partners for honoring us with the Quality Circle Awards for all of our brands.”
The company attributed the recognition to its ongoing investments in 100% Pre-Delivery Inspection (PDI) programs, enhanced manufacturing processes, and efforts to improve Repair Event Cycle Times (RECT).
Jayco stated that these initiatives have led to higher levels of performance in manufacturing, customer service, warranty, and technical support.
In addition to the DSI awards, Jayco’s Vice President of Manufacturing – Motorized, Austin Miller, was recognized as one of RV Pro’s 2025 40 Under 40 honorees.
The awards, presented on November 11 during the RVDA Convention/Expo in Las Vegas, spotlight professionals under 40 for leadership, innovation, and community involvement.
“Austin is a young, but highly experienced significant leader within our organization,” Walters said in the release. “At Jayco we say that Our Product is Our People and he understands that expectation to further Jayco’s unmatched culture throughout his teams.”
What it Means for RV Manufacturers and Dealers
For RV manufacturers, Jayco’s recognition underscores the value of strong dealer relationships and process improvements that translate directly to satisfaction metrics in RVDA’s DSI survey.
The company’s investments in pre-delivery inspections and RECT reductions may serve as benchmarks for competitors seeking to enhance quality assurance systems and after-sales support.
For dealers, the consistent performance of Jayco’s motorized and towable brands indicates continued reliability in product quality and service.
The awards reaffirm confidence in Jayco’s support infrastructure, including warranty responsiveness and parts availability—factors that influence dealership operations and customer satisfaction.
The DSI results also reflect broader trends in dealer-manufacturer collaboration, emphasizing communication, training, and technical support as essential elements in maintaining high satisfaction scores across the network.