Outdoor Hospitality News

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From Premium Cabins to Personalized Service: Experts Reveal Keys to Unforgettable Guest Experiences

Modern Campground invites outdoor hospitality professionals to unlock the secrets of creating unparalleled guest experiences by leveraging strategic accommodations and bespoke service during MC Fireside Chats on April 8, 2026, at 2 PM ET.

This enlightening discussion will feature the insights of recurring industry veterans including Casey Cochran, Vice President of Business Development at Campspot; Zach Stoltenberg, Associate Principal of Architecture at LJA; Joe Duemig, Co-Founder of App My Community; Scott Foos, CEO of Horizon Outdoor Hospitality; Jayne Cohen, Founder and CEO of Campground Consulting Group; and Jeremy Johnson, Owner of Kona Hills Campground.

Tune in to hear from Zac Cummings, Director of Business Development at Sweet-Haus Cabins, as he discusses how premium, thoughtfully designed cabins can serve as an innovative amenity that elevates guest comfort and ensures an exceptional stay, transforming a basic booking into a memorable getaway.

Matt Kraeuter, CEO of Great Outdoor Cottages, will delve into the strategic deployment of high-quality manufactured cottages and how they can profoundly reshape the guest experience at campgrounds and RV parks, offering luxurious options for a broader audience

Bringing real-world success to the table, Sabine Betschart, Owner of Countryside Campground and Cabins, will share proven customer service best practices and illuminate the immense value of personalized services in driving positive guest feedback at a thriving mixed-use campground and cabin resort.

Previous Episode Recap

The April 1, 2026, episode of MC Fireside Chats, hosted by Brian Searl, offered a deep dive into the shifting landscape of outdoor hospitality as the industry prepares for the summer season, exploring how economic pressures and geopolitical tensions are influencing traveler behavior and dealership operations.

Joined by recurring experts Phil Ingrassia, Scott Bahr, and Simon Neal, the discussion brought forward optimistic data points regarding consumer resilience and the therapeutic value of the outdoors, even as Phil Ingrassia, President of the RVDA, shared news of steady US consumer sentiment despite global challenges and discussed manufacturers balancing production with retail demand.

Scott Bahr, President of Cairn Consulting Group, reinforced this positive outlook by explaining that outdoor recreation often thrives during times of crisis as a vital stress-reliever, while Simon Neal, Founder and CEO of CampMap, contrasted the American camping experience with the highly developed “resort style” common in Europe, sparking a debate on bridging this gap in the US.

Catch the full discussion and gain further insights here: https://moderncampground.com/fireside-chats/mc-fireside-chats-April-1st-2026

About MC Fireside Chats

MC Fireside Chats is a live podcast experience dedicated to the outdoor hospitality and outdoor recreation industries. Hosted by Brian Searl, founder and CEO of Insider Perks and Modern Campground, the show offers engaging discussions with industry leaders, innovators, and experts shaping the future of camping, RVing, glamping, and outdoor recreation.

Airing every Wednesday at 2 p.m. (ET), the show follows a structured weekly theme to deliver deep dives into the most relevant topics:

  • Week 1: Industry Trends & Insights
  • Week 2: Enhancing Guest Experience
  • Week 3: Business Operations & Management
  • Week 4: Marketing, AI and Technology

Each episode features a panel of recurring guests, complemented by 1–2 rotating special guests, including industry analysts, campground owners, technology providers, sustainability advocates, and more. Whether exploring the latest market trends or innovative guest experience strategies, MC Fireside Chats delivers thought-provoking insights for professionals and enthusiasts across the outdoor recreation spectrum.
To explore previous episodes of MC Fireside Chats, visit: moderncampground.com/mc-fireside-chats.

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