Cruiser RV, a manufacturer of travel trailers, fifth wheels, and toy haulers, has been awarded the 2024 Dealer Satisfaction Index (DSI) Award by the RV Dealers Association (RVDA). The DSI Award highlights companies that excel in the annual DSI, which evaluates manufacturers based on their performance across multiple critical categories.
The survey, conducted by the RVDA, includes responses from over 500 dealership locations across the United States and Canada. Dealers assess manufacturers in key areas such as reliability, quality, parts availability, warranty, and sales.
According to a press release, John Jones, senior general manager for Cruiser RV, expressed the company’s gratitude for receiving the award, stating, “We are incredibly proud to receive the DSI award this year. Our entire team adopts an ‘all-in’ mentality, and we’ve dedicated ourselves over the past year to implementing best practices focused on product development, quality, and exceptional customer care.”
Jones also emphasized that the award reflects the hard work of the company’s employees and their focus on enhancing the customer experience through continuous improvement and commitment.
“Our Cruiser Care program has played a crucial role in achieving this milestone by allowing us to deliver superior support and service to both our dealers and customers. We also extend our deepest gratitude to our dealer partners for their unwavering support and invaluable feedback, which help us improve every day,” Jones added.
Since 1988, Cruiser RV has specialized in manufacturing lightweight, durable travel trailers and toy haulers designed for outdoor enthusiasts seeking reliable, towable RVs.
Emphasizing comfort and ease of use, Cruiser RV ensures its models are easy to tow and equipped with luxurious features that enhance the American RV lifestyle. With a commitment to quality and dependability, Cruiser RV provides peace of mind for travelers, delivering exceptional value and freedom on every journey.
For more information about Cruiser RV, visit cruiserrv.com.