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Chris Balderrama to Lead RV Warranty Session at 2025 RV Dealers Convention/Expo

Chris Balderrama, co-founder and president of iClaims Services and director of fixed operations and warranty administration for RVsurance, will lead a session titled “Broken Promises: The RV Warranty Crisis” during the 2025 RV Dealers Convention/Expo in Las Vegas. 

The session will be held from 2 to 3 p.m. on Wednesday, Nov. 12.

Balderrama’s session will address how the RV industry can improve warranty service, strengthen trust between dealers, manufacturers, and customers, and better align with consumer expectations. The discussion will focus on the practical steps the industry can take to modernize warranty processes.

“In addition to dealership professionals, I invite manufacturers to attend this session for insights on what is happening at the store level with the warranty process,” Balderrama said in a press release. 

“This workshop will explore ways dealers and manufacturers can work together to modernize the RV consumer’s warranty experience,” Balderrama added.

The presentation will examine the root causes of current warranty challenges, including delays, communication breakdowns, and parts shortages. Balderrama aims to help attendees understand how these issues affect both customer satisfaction and long-term brand reputation.

According to the session overview, participants will identify the key breakdowns in the current warranty process, understand how systemic failures negatively impact RV owners, and explore strategies to improve communication and dealer-manufacturer coordination.

Balderrama will also highlight how better technology and workflow practices can streamline warranty claims, reducing frustration for consumers and improving service turnaround times.

The 2025 RV Dealers Convention/Expo will take place Nov. 10-14 at Paris Las Vegas. The annual event gathers top dealership professionals from across North America to discuss best practices, industry challenges, and emerging opportunities.

The convention, organized by the RV Dealers Association (RVDA) of the United States, RVDA of Canada, and the Mike Molino RV Learning Center, offers training and networking opportunities for dealership personnel across all departments.

Dealers attending the event will have access to workshops that address operations, sales, marketing, service management, and customer relations, with a focus on enhancing dealership efficiency.

The expo component will feature exhibits from suppliers, manufacturers, and service providers, giving attendees access to tools and technologies that support business growth and operational improvements.

The convention’s agenda underscores a broader industry focus on post-sale service quality as a key factor in customer retention and brand loyalty.

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Hi, you might find this article from Modern Campground interesting: Chris Balderrama to Lead RV Warranty Session at 2025 RV Dealers Convention/Expo! This is the link: https://moderncampground.com/usa/chris-balderrama-to-lead-rv-warranty-session-at-2025-rv-dealers-convention-expo/