Cassone’s RV expanded its service department to meet increasing demand for recreational vehicle maintenance in Arizona, according to the company’s November 13 press release.
For RV dealers, the move underscores ongoing service needs tied to a shifting market, where used-unit activity continues to draw consumer attention despite lower retail registrations.
The company said its technicians handle collision repair, roof restoration, and routine maintenance for multiple RV classes, including Class A diesel motorhomes.
Cassone’s RV attributed the expansion to steady owner demand for long-term reliability across both new and pre-owned vehicles.
According to the release, the dealership provides alignment checks, oil changes, system inspections, and seasonal preparation, along with warranty-related work. The company said inspections are completed on all used units before they are listed for sale.
Market context provided in the release cited RV Industry Association (RVIA) data showing an 11.9 percent decline in retail registrations in early 2025 and a 15.1 percent decrease in shipments as of May 2025.
The same release said online searches for used RVs increased by approximately 14 percent year-over-year, contributing to a 1 percent rise in used RV sales.
“Our service department remains at the heart of what we do,” Richard Phelps, owner of Cassone’s RV, said.
“Our goal is to provide every RV owner—whether they’re local or traveling through Arizona—with dependable maintenance and repair support they can count on year after year.”
A company representative added in the same release, “By maintaining strict service standards and focusing on preventive maintenance, we’re helping customers protect their investment while ensuring safety and performance on the road.”
Cassone’s RV also operates a consignment program. The company said units accepted for consignment are inspected and serviced as needed before resale.
What it Means for RV Dealers
For dealers, Cassone’s RV’s service expansion highlights the operational shift toward maintenance demand driven by increased interest in pre-owned units.
As the market shows signs of value-oriented purchasing behavior, dealers may see longer service timelines, a need for additional technician training on aging units, and sustained demand for warranty processing.
The modest rise in used RV sales suggests dealers could benefit from strengthening reconditioning workflows and stocking parts compatible with older models. The reported uptick in online searches for used inventory may also indicate opportunities for trade-in sourcing and certified-pre-owned programs.
Cassone’s RV’s focus on inspection and preventive maintenance reflects a broader trend in which owners maintain vehicles longer rather than replace them.
For dealers, this environment may require expanded service bays, clearer service-scheduling communication, and updated customer-education materials about upkeep expectations.