During an education session entitled “The New RV Industry Service Management Recommended Practices” to be held at the upcoming RV Dealers Convention/Expo, new recommended service practices will be unveiled by a panel of industry experts.
The panel includes Harold Oehler, attorney, certified mediator, and RV industry trainer with Oehler Mediation and Training; David Thomas, Keystone RV’s general counsel; Tobi Conroy, THOR consumer affairs liaison; and Jim Ganther, president of Mosaic Compliance Services.
“The New RV Industry Service Management Recommended Practices” session begins at 8:00 a.m. on Nov. 14 and is part of the dealer/GM education track. The new set of practices will help dealers learn to gain manufacturer protection against lawsuits and how to recover a customer who has persistent service issues. In addition, dealers will have a 360-degree view of how to partner with manufacturers.
Learning objectives for this session:
- How to eliminate lawsuits inexpensively and quickly as soon as the claim is filed.
- How to work together with your manufacturer so that the manufacturer pays for your legal defense and protects you from judgment.
- How to partner with manufacturers to prevent consumer lawsuits.
About the RV Dealers Convention/Expo
The convention allows North America’s top dealership personnel to forge valuable connections with peers, industry leaders, and potential business partners in the Expo. Dealership professionals can expand their network and gain insights from the best in the RV industry.
The dealer-organized RVDA Convention will provide an in-depth look into the current sales landscape. Attendees will have access to valuable resources to optimize all departments within a dealership, including fixed operations.
The event is sponsored by RVDA of the U.S., RVDA of Canada, and the Mike Molino RV Learning Center.