Ocean Beach Tourist Park in Miami on Queensland’s Gold Coast has been named the ReviewPro People’s Choice Caravan Park of the Year at the 2025 Caravan Industry Awards.
The event, held on May 16, recognized the park for its consistent delivery of guest-focused experiences, as reflected in real-time reviews submitted via the ReviewPro platform.
The award is determined by direct guest feedback and acknowledges parks that prioritize hospitality, authentic service, and consistent standards.
Managed by BelgraviaPRO in partnership with the City of Gold Coast, Ocean Beach Tourist Park’s recognition follows a pattern of continued success.
It marks the park’s fourth appearance in the ReviewPro People’s Choice rankings over the past five years, including a Silver in 2021, Bronze in 2022, Silver again in 2024, and now Gold in 2025.
Nick Cox, Chief Executive of Belgravia Leisure, said, “This award is a testament to the passion and dedication of our team at Ocean Beach Tourist Park. Being recognised directly by our guests speaks volumes about the quality of experience we strive to deliver.”
He added that BelgraviaPRO takes pride in partnering with the City of Gold Coast to create a “welcoming, memorable destination that people love coming back to.”
According to Australasian Leisure Management, Park Managers Bec Morgan and Pete Wilson described the award as particularly meaningful because it reflects the voices of actual guests.
“As Park Managers, Pete and I live and breathe Belgravia Leisure’s Guest First philosophy. It’s about making people feel genuinely welcome, comfortable, and part of something special,” said Morgan.
She highlighted the team’s emphasis on personal engagement, cleanliness, and maintenance, as well as added-value experiences such as local event partnerships, themed nights, and live entertainment.
Wilson’s attention to detail in groundskeeping and facilities, combined with the team’s focus on guest interaction, were also noted as key components of the park’s approach.
“Above all, we treat this place like it’s our own home,” said Morgan, pointing to their long-term commitment to quality and guest satisfaction.
Tim Hutchison, head of guest experience at Belgravia Leisure, connected the park’s recognition to the company’s broader service philosophy.
“At Belgravia Leisure, we call it ‘Guest First,’ a simple but powerful approach that puts the guest at the centre of everything we do. The team at Ocean Beach Tourist Park has truly brought this to life.”
For professionals in the outdoor hospitality sector, the win underscores the value of investing in staff culture, maintaining consistent standards, and engaging guests on a personal level.
The use of third-party platforms like ReviewPro also offers operators a quantifiable way to track guest satisfaction and benchmark performance against peers—critical factors in today’s competitive accommodation landscape.