A new report from RMS and RoomPriceGenie found that disconnected technology systems are creating operational challenges for hospitality businesses, with many professionals reporting lost time, failed integrations, and ongoing data issues across their properties.
According to the report, titled “The Hospitality Engineer,” 83% of hospitality professionals surveyed said their technology stack causes operational stress.
The findings indicate that issues are not limited to large operations with extensive software ecosystems, as properties using only a small number of systems also reported integration and data problems.
The report identified incorrect rates, failed system syncs, missing data, and manual workarounds among the most common operational issues affecting properties. These challenges often stem from systems that are not designed to work together effectively.
The report also found that 42% of hospitality professionals spend between one and three hours each week fixing technology and data-related issues. The companies said the time spent resolving those problems reduces the amount of time staff can dedicate to guest-facing operations.
In addition to operational inefficiencies, the report highlighted a growing demand for technical knowledge among hospitality professionals.
According to the findings, 67% of respondents ranked API and integration knowledge as the most important skill in the current operating environment.
The report said the challenge facing operators is not necessarily the size of their technology stack, but the level of connection between systems. It described disconnected platforms as contributing to operational friction, revenue impacts, and increased manual intervention.
RMS and RoomPriceGenie outlined several areas they said operators should evaluate, including system integration, API functionality, data quality, and internal technical knowledge.
The companies also linked data quality to broader discussions around artificial intelligence adoption in hospitality operations. According to the report, AI readiness depends on the quality and accessibility of operational data before additional tools are implemented.
The report further examined what it described as the “tech literacy gap” within hospitality operations, stating that understanding technology systems is becoming as important as using them in day-to-day operations.