Billings KOA Holiday has renewed its Certified Autism Center designation through the International Board of Credentialing and Continuing Education Standards (IBCCES), reaffirming its commitment to serving autistic and sensory-sensitive campers through staff training and specialized accommodations.
The renewed certification requires at least 80% of guest-facing staff to complete updated training designed to strengthen their understanding of and ability to assist autistic and sensory-sensitive individuals and their families. The designation is intended for organizations that complete specialized education focused on accessibility and inclusion.
According to a press release, Rakeem Behlin-Dorsey, general manager of Billings KOA Holiday, said the recertification reflects the campground’s continued efforts to create an environment that accommodates guests with varying sensory needs.
“We are incredibly proud to renew our certification as an IBCCES Certified Autism Center,” Behlin-Dorsey said. “This recognition reflects our ongoing commitment to creating an inclusive, welcoming environment for all guests, especially those who may experience sensory overload. At KOA, we believe camping is fun and for everyone, and creating spaces where everyone feels welcomed is an important part of that commitment.”
Since completing its initial certification training, the campground has added a Sensory Safe Cabin designed to provide sensory-friendly activities and spaces. The cabin includes features such as sand play, fidget tools and bean bag seating intended to support guests seeking a calmer environment.
The campground said the addition was developed as part of its broader effort to improve accessibility for autistic and sensory-sensitive visitors.
One family that recently stayed at the campground highlighted the impact of the sensory-focused accommodations. Dax and his family shared their experience after visiting the Sensory Safe Cabin.
“Today we explored the sensory room, and Dax said, ‘I want to live here!’ He also wants to work at KOA now, too. Traveling is sometimes hard for us, but this trip to the World’s First KOA is leaving a lasting impression on all of us,” the family said.
Myron Pincomb, board chairman of IBCCES, said the recertification demonstrates the campground’s continued focus on inclusive travel experiences.
“Renewing its Certified Autism Center designation reflects Billings KOA Holiday’s continued dedication to creating an environment where every guest and family can feel welcomed, supported, and comfortable throughout their stay,” Pincomb said.
“Through this ongoing commitment, Billings KOA Holiday is helping make outdoor travel and camping experiences more inclusive for autistic and sensory-sensitive visitors while setting an important example for the hospitality and tourism industry,” Pincomb added.
The campground is also featured on the IBCCES Accessibility App, a free platform that provides users with information on certified destinations, sensory-friendly spaces and accessibility resources.