Outdoor Hospitality News

For owners, operators, team members, and anyone else interested in camping, glamping, or the RV industry.

Grand Design RV: Front Superstructure Repair and Extended Warranty Update

In a recent video by All About RVs, an RV owner shared his experience with repairing the front superstructure of his Grand Design fifth wheel. The issue involved the wall detaching from the chassis, leading to structural concerns that required significant attention.

After completing the repair, the owner received an email from Grand Design extending the warranty to five years, a development he found both beneficial and frustrating as he had already undertaken the repairs himself. This extension highlights ongoing discussions about quality and transparency in the RV industry.

The owner described the process of disassembling the front of the RV to address the structural issues. Initially, he discovered that only two out of five necessary lag screws were securing the wall to the chassis, leading to further problems.

He replaced the missing screws and used JB Weld for additional reinforcement. This meticulous approach underscored the importance of thorough inspections and proper attachment methods in ensuring the durability of RVs. The repair involved replacing sheared screws and reinforcing the attachment points to prevent future issues.

Throughout the repair process, the owner reflected on the broader implications for RV quality standards. He pointed out that many RVs across various manufacturers face similar structural issues, emphasizing the need for more robust designs and better factory-level solutions.

He suggested that construction adhesive or epoxy could enhance the strength of attachments, although he acknowledged that the industry-wide problem requires more comprehensive solutions. The repair process revealed the need for improved communication and transparency from manufacturers to help owners address such issues effectively.

The extended warranty email from Grand Design elicited mixed reactions. While some owners appreciated the gesture, others felt it was too little too late. The warranty now covers subsequent owners within the five-year period, a move that aims to build trust and provide long-term support for Grand Design customers.

However, the owner emphasized the importance of clear and timely information from manufacturers to prevent issues and enhance customer satisfaction. He noted that better communication could have streamlined his repair process and provided more confidence in the product.

The detailed repair process and the subsequent warranty extension by Grand Design highlight ongoing challenges and opportunities within the RV industry. The experience underscores the need for manufacturers to improve quality standards and communication with customers.

As the RV community continues to grow, addressing these issues will be crucial for maintaining trust and ensuring the long-term satisfaction of RV owners.

0 0 votes
Article Rating
Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments

Advertisement

Send this to a friend
Hi, you might find this article from Modern Campground interesting: Grand Design RV: Front Superstructure Repair and Extended Warranty Update! This is the link: https://moderncampground.com/videos/grand-design-rv-front-superstructure-repair-and-extended-warranty-update/