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News for January 28, 2023

Industry Veterans to Host Workshop on Identifying Service Department Inefficiencies at RVDA Convention/Expo


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Rob Grant and Steven Call of dealer management software supplier Lightspeed will identify common inefficiencies found in the service department during a session in the fixed operations education track at the 2022 RV Dealers Convention/Expo in Las Vegas next month.

According to a press release, the inefficiencies can cost a dealership thousands of dollars each year, and the session will take a look at proven solutions.

The 45-minute workshop titled “Are You Leaving Money on the Table in Your Service Department?” will begin at 3:15 p.m. on November 9.

Grant and Call will look at proven processes that lead to improved department revenue by ensuring proper warranty claim processing occurs, technicians are working on revenue-generating jobs, and tools are provided for techs and service writers to easily communicate with consumers on suggested services.

Learning objectives for this session include: 

  • Techniques to ensure proper warranty claim processing occurs
  • Win-win upselling
  • Practices that help keep technicians working on revenue-generating jobs 

Grant has two decades and seven years of RV, marine, and power sports industry experience. He is the director of OEM solutions at Lightspeed. Call has over 24 years of RV, power sports, and marine industry experience and is a training supervisor for Lightspeed’s Recreation Division. 

The convention/expo will take place November 7-11 at Caesars Palace in Las Vegas. 

About the RV Dealers Convention/Expo 

Just as dealerships strive for continuous improvement, the RVDA Convention/Expo Committee is using the same principle when it comes to the RV Dealers Convention/Expo. The education program will provide segmented content based on dealership size, management structure, and revenue in addition to focusing on things dealers have in common.   

The annual RVDA Convention/Expo brings together dealers, manufacturers, suppliers, and RV industry business partners for the premier dealer education and networking event of the year.   

To register visit www.rvda.org/convention. Regular updates will be posted on the convention website, Facebook, Instagram, LinkedIn, and Twitter. 

Companies interested in partnership, sponsorship, exhibiting, and Vendor Training +Plus opportunities can contact Julie Newhouse at (703) 364-5518 or send an email to [email protected]

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Modern Campground is the most innovative news source in the Outdoor Hospitality industry. We provide global news coverage for RV Park and Campground owners, operators, managers, and their team members.
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Hi, you might find this article from Modern Campground interesting: Industry Veterans to Host Workshop on Identifying Service Department Inefficiencies at RVDA Convention/Expo! This is the link: https://moderncampground.com/usa/nevada/industry-veterans-to-host-workshop-on-identifying-service-department-inefficiencies-at-rvda-convention-expo/