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Lightspeed Team to Explain How to Cut RECT While Improving Trust at RVDA Convention/Expo

In a bid to enhance customer trust and reduce Repair Event Cycle Time (RECT), Lightspeed, a leading provider of business solutions, will be hosting an educational session at the 2023 RV Dealers Convention/Expo

The event, scheduled to take place from November 6 to 10 at Paris Las Vegas, will feature a workshop by Lightspeed product managers Von Anderson and Christopher Hauck.

The workshop, titled “Increase Customer Trust and Transparency and Decrease RECT Times Using Tech,” is set to take place on Thursday, November 9, from 3:15 p.m. to 4:15 p.m. 

The session aims to equip dealers with the knowledge and tools to increase transparency, restore trust, and build customer loyalty, according to a press release.

The workshop will focus on the use of video as a primary communication tool, efficient calendar management for proper technician scheduling, and the use of eSignature to enhance customer experience. These strategies aim to improve online reviews and drive brand equity.

Christopher Hauck, Lightspeed director of product management. Photo courtesy of the National RV Dealers Association.

Christopher Hauck, with 23 years of experience at Lightspeed, currently serves as the director of product management. Von Anderson, a 20-year veteran at Lightspeed, has worked in various areas including support, implementation, and currently holds the position of principal RV product manager.

Von Anderson, Lightspeed principal RV product manager. Photo courtesy of the National RV Dealers Association.

The RV Dealers Convention/Expo is a premier event that brings together North America’s top dealership personnel for a week of in-person networking and continuing education workshops. The event offers opportunities to interact with leading manufacturers, suppliers, and RV industry business partners in the Expo.

The annual event is sponsored by RVDA of the U.S., RVDA of Canada, and the Mike Molino RV Learning Center. Companies interested in partnership or sponsorship opportunities can contact Julie Newhouse at (703) 364-5518 or email [email protected].

Lightspeed’s commitment to reducing RECT and improving customer trust is a testament to their dedication to providing innovative solutions for businesses. Their presence at the 2023 RV Dealers Convention/Expo is expected to provide valuable insights for dealers looking to enhance their operations and customer relations.

The company’s innovative approach to tackling RECT and improving trust through technology is a significant step towards enhancing the RV industry’s service delivery. Attendees of the workshop can look forward to gaining valuable insights into improving their operations and customer service.

The 2023 RV Dealers Convention/Expo is set to be a significant event for dealers, manufacturers, and other RV industry stakeholders. With Lightspeed’s workshop and other educational sessions, attendees can expect to gain valuable knowledge and insights to enhance their businesses.

Lightspeed’s workshop at the 2023 RV Dealers Convention/Expo is set to provide dealers with innovative strategies to reduce RECT and improve customer trust. The event promises to be a valuable learning and networking opportunity for all attendees.

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